Last Update: December 29th, 2020

On this page you will find the latest updates from our carriers regarding the operational implications of the COVID-19 virus.
Please note that all information is subject to change and we do our best to keep it up to date and accurate.



 

Austria

Traffic and border controls:

At a press conference yesterday, on December 2, 2020, the Austrian federal government announced various easing of the most recently applicable measures in the fight against the Covid-19 pandemic, which will come into force on December 7, 2020.

Here you will find a compact summary of these points: https://orf.at/corona/stories/3192153

Business is allowed to re-open. Face and nose protection must be worn and customer areas are limited to one customer per ten square meters.

Post AT:

Delivery (Last mile)

The Austrian Post is still delivering 100% of Austria. Also the Postal Offices are completely open. Nevertheless some of the Postal Partners are closed due to the 3rd lockdown started on 26th of december until 18th of January 2021 (they estimated 15% of 1349 Partners). All open Offices and Shops inc. opening times can be find here: https://www.post.at/sf/standortfinder

Parcels which were routed to a closed Partner are automatically re-routed to another open Partner or Post Office. The Endcustomer is going to be informed

Addtionally the Austrian Post keeps all informations updated here:  https://www.post.at/p/c/corona

Carrier-Hubs:

Currently no known restrictions on the use of their injection hub

Additional information: 

The cash on delivery process is now as follows:
Recipient present:

  • The recipient is contacted (ring and inform)
  • A safety distance of 1-2 meters from the receiver is maintained
  • Courier hands over an empty envelope to customers, where the customer puts the money and will hand it over unsealed back to the courier
  • Courier checks the money and keeps the envelope
  • Package status changes to delivered
  • Package will be physically delivered
Recipient not present or refuses cash handling:
  • Recipient is notified
  • Info: cashless payment is possible for recipients in branch
  • Recipient refuses acceptance or does not want to go to the branch: Shipment is returned to the sender
  • Recipient should always agree before with the sender on a shipment without cash on delivery

 

DPD AT:

Delivery (Last mile):

DPD Pickup Parcel Shops are completely re-open from December 7th, 2020 onwards

Carrier-Hubs:

Currently no known restrictions on the use of their injection hub

 

Additional information:

From now on DPD AT will only deliver parcels to private costumers contactless. How does it work? The courier rings the doorbell at the front door and moves to a distance of at least one meter. The costumer opens the door, the deliverer informs him/her about the contactless delivery and drops off the parcel. The constumer is asked for the name of the person taking delivery and this is registered by the courier himself/herself in their system. No need of costumer's signature, the courer will enter the code "COV" as a signature. If the costumer is not at the moment of the delivery at the delivery place, the known processes are maintained (deposit of package information with the possible pick up stations). 

Austria will start the 3rd lockdown on 26th of december 2020. Due to the official measures, DPD AT are again assuming more and more shop closing until 18th of January 2021 and thus more difficult or impossible acceptance of goods at the receiving addresses.

All open DPD Pickup Parcel Shops can be find here which are around 60% of the whole Shop Network: https://www.mydpd.at/shopfinder

If a parcel got stucked in a closed Parcel Shop it is possible to coordinate the re-routing in the DPD AT Business Portal under clarification


 

Belgium

Traffic and border controls:

Currently no reports of anomalies or delays known to us

 

BPost:

Delivery (Last mile):

From Monday 23rd of November, Bpost might deliver parcels straight to a Bpost Pick-up point instead of customer's home address.
Depending on the recipient’s place of residence it is possible that, as from Monday, Bpost might deliver the parcel directly to a Decathlon shop.
Bpost will notify consumers whenever their parcels are delivered to a Bpost Pick-up point or a Decathlon store rather than their home address.
 

Carrier-Hubs:

Currently no known restrictions on the use of their injection hub.

Additional information:

All post offices are open from Monday to Friday until 5 p.m, but closed during lunchtime from 12:30 pm to 1:30 pm. Most of them are now open Tuesday and Thursday until 6 p.m. and on Saturday until 1 p.m. All parcel shops are open in accordance with the opening hours of the shops in which they are located. If a parcel shop has to close, or if it can no longer handle parcels, Bpost will deliver the parcel to a delivery point that is open. Almost all parcel lockers are in operation, only 2 parcel lockers are not available due to temporary closure of the site (university of Gent and Shopping Belle Ile Liège).
 

 

Czech Republic

Traffic and border controls:

Currently no reports of anomalies or delays known to us

PPL:

Delivery (Last mile):

There are currently no home delivery restrictions.

Carrier-Hubs:

Currently no known restrictions on the use of their injection hub.

Additional information:

Czech governement already announced new restrictions from 28.10.   

  • People are not allowed to leave their homes between 21:00 – 05:00 ( only severeal exceptions such as way to/from work etc.  and also delivery Services that is important for us )

  • All stores closed on Sundays and other days opened only 05:00 – 20:00

  • Maximal usage of home office is required

These restrictions will take minimaly until 3.11. but highly probubly will be prolonged for next 2 or 3 weeks.

PPL Services are still the same, no areas are closed and actualy there are 2041 ParcelShops opened.

In PPL we currently deliver without any changes and restrictions within whole CZ, COD is available by cash and card, all our HUBS operate.
All their employee is supported with masks, desinfection and all other possible equipment. They have also special team that evaluates all info and restrictions on daily basis and is possible to take immediate reaction and decisions.
Actual no of opened PS you will find at www.ppl.cz. Actualy 2041 form total 2110 are opened.


 

Denmark

Traffic and border controls:

Before Christmas, first shopping malls and liberal professions must close. After Christmas, all other non-essential stores will close and only grocery stores will be allowed to remain open between December 25 and January 3.

 

Budbee:

Delivery (Last mile):

There are currently delivery restrictions

Carrier-Hubs:

Currently no known restrictions on the use of injection hub

Additional Information: 

Drivers are instructed to keep a distance of minimum 1,5 m to consumers at all times .
Leave outside door option should be selected, that way drivers will place the parcel at the consumer’s door. The consumer immediately gets notified with a photo of the package and can pick it up without human contact. For deliveries with IDcheck or signature, Budbee will instead inspect the IDcard and skip the signature.

 

PostNord:

Delivery (Last mile):

There are currently delivery restrictions

Carrier-Hubs:

Currently no known restrictions on the use of injection hub

Additional Information: 

The distribution of PostNord parcels is only affected to a limited extent. The vast majority of the collection points are located in grocery stores, so it will still be possible to collect parcels from them as such stores will remain open. If any of them do have to close down, the parcels there will be moved to nearby collection points that are still open, and customers will be notified immediately.

All stores with parcel collection services are allowed to remain open. PostNord expect that most of their partners will make use of this exception. PostNord are in close consultation with all our collection points and maintain an updated list of closed stores. The collection points that decide not to stay open for parcel collections will immediately be removed from the API, so that your customers can no longer choose them.


 

France

Traffic and border controls:

No driving restrictions for transport of goods

 

Colissimo:

Delivery (Last mile):

The tracking of colissimo packages is at the moment experimenting technical problems, because of this there might be parcels without any update at their site, which however have been processed/delivered. Colissimo is working on the issue it to have this solved as soon as possible.  

Proof of delivery is available again through a new process of contactless handover.

Carrier-Hubs:

There are currently no  restrictions.

Additional Information: 

General information applicable to all Colissimo service offers

Collection, drop-off and delivery of parcels: active

Parcel size and weight:

Handling of parcels up to 30kg (20kg for the Pick-up Points): active
i.e. a return to normal conditions. 
Maximum size accepted: disrupted.

The maximum size is 1 meter for the longest dimension and/or 1. 50m for the total dimensions (L+W+H <1.50m), in order to ensure social distancing can be complied with and avoid the need for parcels to be handled by 2 people.

Delivery times and management of claims:

Response time: disrupted
For any requests concerning parcels that have not yet been delivered, the unprecedented situation means we are obliged to extend the usual response time.
Compensation for parcels delivered late: inactive
On a temporary basis, the compensation sums paid for non-compliant service quality cannot be paid out for any parcels handled in our network since 16 Monday March 2020.

Colissimo Pick-up Points

Delivery with signature: inactive
Modification of the delivery process for parcels in pick-up points: recipients do not need to sign for their parcels, to ensure the safety and health of everyone involved.

In Post Offices: active
Network open at 100% (i.e. 8,000 post offices, postal agencies etc.)

In retail Pick-up points and Pick-up lockers: disrupted
A total of 70% of the 9,600 local retail shops and automatic parcel-pick-up lockers are open.

Colissimo Return

Return from a letterbox: active

Return via a post office: active
Network open at 100% (i.e. 8,000 post offices, postal agencies etc.)

Return via a retail Pick-up point: disrupted
Some 70% of the 9,600 local retail shops remain open.


Mondial Relay:

Delivery (Last mile)


Carrier-Hubs:

There are currently no  restrictions.

Additional information:

Mondial Relay managed to keep 8.000 Point Relais open.

The list of Points Relais ® is regularly updated. Consult the Find a Point Relais ® section before going there to check its availability. Due to their resumption of activity, measures related to Covid-19 and the flow of parcels, some partner merchants may have modified their Point Relais opening hours and / or activity, we invite you to check their schedules before you get there. Thank you for your understanding.

Mondial Relay will remain active during lockdown. Around 8000 Point Relais (out of 9.000) will be operating. 

Parcels that were delivered in Point Relais that are not active, will be rerouted to other Point Relais.

Only active Point Relais will be eligible when creating a shipment.

 

GLS FR:

Delivery (Last mile):

There are currently no  restrictions.

Carrier-Hubs:

There are currently no  restrictions:

Additional information:

Covid-19 - Maintenance of GLS delivery services throughout the duration of the national reconfinement

During this reconfinement period, GLS continues to deliver everywhere in France and throughout its European and international network, according to the contactless delivery methods set in place since the start of the health crisis.

GLS Point Relais® partner network also remains operational, with nearly 80% of its Point Relais® retailers open, in accordance with government announcements currently in force.

Covid-19 - Adaptation of GLS delivery services according to the evolution of the epidemic

Despite the Coronavirus situation which persists in France, GLS continue to ensure your deliveries throughout France, as well as in Europe.

The quality of GLS deliveries requiring a personal delivery of your packages, only the signature is the essential proof of the good progress of a delivery to our customers. The resumption of this delivery procedure must be done while continuing to comply with essential health measures:

Wearing a compulsory mask
Respecting the physical distances of one meter during there deliveries
Possibility for GLS recipients to sign with their own pen

However, in order to ensure the health safety of GLS deliverers and recipients, GLS regularly adapt their delivery conditions according to the evolution of the health situation in the various French departments with the occasional resumption of "contactless" and signature-less deliveries .

The "contactless" delivery situation map will allow you to follow the development of the areas concerned throughout France.

  • Non-deliverable packages (in case of closure or refusal recipient) will be automatically sent back to the sender.
  • The redirection option of the deliveries to a relay point will not be available for FlexDeliveryService deliveries.
  • The ID is mandatory for the pick up of any parcel in any Point Relais, however a signature will not be required. The initials of the consignee will be taken by the PUDO staff and it will be considered as Proof of delivery.

 

DPD FR:

Delivery (Last mile):

There are currently no  restrictions.

Carrier-Hubs:

There are currently no  restrictions.

Additional information:

Over the last few months, DPD France has deployed significant resources to tackle the intense end-of-year period in the best possible conditions, with the deployment of several major measures to consolidate their capacity to handle your parcels:

  • Implementation of their new Parisian sorting centre;
  • Recruitment of nearly 200 permanent employees to strengthen their branch teams;
  • The setting up of nearly 20 additional depots to reinforce the proximity that binds us together and to which we are all attached.


As a result, and given the situation we are all going through, DPD France is and will be able to support you. Their teams are fully mobilised as they were in the spring, now enriched by the experience of the first wave.

  • The recipient will receive by email and / or SMS a 4-digit confidential code.
  • Upon delivery, the recipient must communicate this code to the courier.
  • The courier will have the possibility of checking the concordance of this code thanks to the last two digits of the latter indicated on his slip (this code will replace the usual signature).
  • If the code matches, the courier will indicate on his slip the complete digit code and will also indicate the name of the receiver and will thus be able to deposit the parcel. 

Specific cases:

  • If the recipient has not received a delivery code: The delivery person will fill in the name and surname of the recipient on the slip and will give the package to the customer.
  • If the costumer/receiver communicates the wrong code to the courier, the package will not be delivered and it will return to the sender.
    In order to be able to implement this new delivery procedure optimally, it is essential that the customer information (mobile phone number + email) is complete and correct.

 

 


 

Finland

Budbee:

Delivery (Last mile):

There are currently delivery restrictions

Carrier-Hubs:

Currently no known restrictions on the use of injection hub

Additional information: 

Drivers are instructed to keep a distance of minimum 1,5 m to consumers at all times .
Leave outside door option should be selected, that way drivers will place the parcel at the consumer’s door. The consumer immediately gets notified with a photo of the package and can pick it up without human contact. For deliveries with IDcheck or signature, Budbee will instead inspect the IDcard and skip the signature.

 

PostNord:

Delivery (Last mile):

There are currently delivery restrictions

Carrier-Hubs:

Currently no known restrictions on the use of injection hub

Additional information: 

No confirmation of receipt of parcels requested until further notice, drivers themselves generate the delivery receipts. In order to reduce contact upon delivery it is recommended to order parcels to parcel lockers. In many cases, the transport of letters and parcels may take longer than normal due to a higher rate of staff on sick leave.


 

Germany

Traffic and border controls:

No driving restrictions for transport of goods

Deutsche Post / DHL:

Delivery (Last mile):

There are currently no  restrictions.

Carrier-Hubs:

All the Hubs are open.

Additional information:

Currently no restrictions for the delivery of letters and parcels within Germany and the services offered in post offices and DHL Paketshops. Contactless delivery of parcels should be preferred, for this purpose the specification of a safe place or direct addressing to a parcel locker should be preferred. Due to the high volume of parcels, delays in delivery may occur in individual cases. In the case of shipments requiring a signature, the couriers document the delivery of the shipment with their signature on behalf of the recipient. Alternatively, the delivery can be documented by a signature on the shipment - close to the shipment number. This signature is then photographed by the courier with the hand scanner.

In the case of shipments that require an additional charge, carry the additional COD, service or have been assigned the IdentCheck service, no delivery attempt will be made during the current situation to provide additional protection for the couriers and recipients. The shipments are directly delivered to a parcel shop or post office and must be picked up there by the recipient or a person authorized by him/her. The branch offers better protection for employees and customers and offers the possibility of cashless payment.

Hermes DE:

Delivery (Last mile):

 No more delivery restrictions

Carrier-Hubs:

There are currently no  restrictions.

Additional information:

Currently no restrictions or delays in parcel delivery in Germany. Parcels can be accepted contactless at the front door, the delivery is then documented by a signature on the shipment - close to the shipment number which is then photographed by the courier. As alternative, recipients can define a safe place for the delivery of their parcels. Almost all parcel shops are open, please note that opening hours can vary depending on the Bundesland and City. The pickup of parcels in shops is currently also contactless and does not require a signature. The parcel notification and the recipient's personal ID must be placed on the counter to be read at a distance by the Hermes employee without touching it. The parcel is then placed on the counter for handover, the employee takes a few steps back.

DHL Express:

Delivery (Last mile):

There are currently no  restrictions.

Carrier-Hubs:

Currently no known restrictions on the use of their injection hub

Additional information:

Couriers keep an appropriate distance between themselves and customers and ensure optimal hygiene by extra washing of hands and using disinfectant wipes. In addition, vehicles, scanners and other devices are cleaned regularly and at the end of each workday. Shipments are no longer delivered to neighbours so that the consignee does not have to pick up the parcel at a different address.

 


 

Italy

Traffic and border controls:

Due to the weather conditions in many region of Italy during the last days we inform you that there might be some delays in the delivery.

SDA:

Delivery (Last mile):

There are currently no  restrictions.

Carrier-Hubs:

All the Hubs are open.

Additional information:

From the 17.03 the courier will ring the bell, describing the particular instructions that will be applied for delivery / collection as below, and asking the recipient if he has received a text message or e-mail from Poste Italiane/SDA with the code for the delivery of the shipment.
In the event that the recipient declares to have received the code, the courier must make the delivery according to the procedures described in paragraph 1 "Delivery with code". In the event that the recipient does not have any code, the courier must make the delivery in the manner described in paragraph 2 "Delivery without code".

Delivery with code If the recipient is in possession of the 5 numbers code received by mail or sms from Poste Italiane/SDA:

  • The courier must ask the recipient for the code for the delivery of the shipment, taking care to always keep the distance of at least 1m.
  • The courier must write down the code communicated by the recipient in the signature field of the delivery runsheet or of the new android handhelds
  • The courier will have to leave the package, taking care to always keep the distance of at least 1m. In case of cash on delivery, the courier will also collect the amount of the cash on delivery at this stage.

Delivery without code:

  • The courier will ring the bell explaining the final consignee that the shipment will be left in the mailbox or in a safe place and that proof of delivery will not be collected.
  • If the recipient agrees to do so, the courier must indicate DPCM as the recipient and sign the proof of delivery as the person in charge instead of the recipient.
  • In the event that the recipient does not agree, the courier must consider the shipment as refused.
  • In the event that the recipient is unable to contact, the courier must leave the non-delivery notice and code the shipment as "008 - absent recipient"

 This operation also applies to shipments encumbered with cash on delivery, for which care is required in the collection of the consideration to avoid any contact and to remain at a minimum distance of 1 m.


BRT:

Delivery (Last mile):

Carrier-Hubs:

There are currently no  restrictions.

Additional information:

Nexive:

Delivery (Last mile):

Nexive informed about the impossibility of reaching the postal code indicated below, until further notice.

ZIP codes NOT REACHABLE VALLE D’AOSTA:

  • Zip code 11020 - Verrayes
  • Zip code 11023 - Chambave
  • Zip code 11023 -Saint Denis

Carrier-Hubs:

Currently no known restrictions on the use of their injection hub

 

Additional information:

Nexive made some changes to its delivery processes in order to meet the needs of the customers and the Nexive drivers in terms of security:

  • Nexive employee rings the recipient's informing the authorized person who will leave the shipment in the home box or in a place with minimum security conditions, certifying that the delivery has been made with his signature
  • if the recipient has no objection, nexive deposits the consignment as announced, and on the POD reports "COVID19" in the recipient field and affixes his signature;
  • if the interlocutor does not agree, the postman deposits the notice of storage in the mailbox.
  • Starting from week 13, Nexive decided to introduce, (at this moment totally free of charge), a Parcel delivery method which allows a double level of security for the driver and the recipient: delivery with PIN.
    This method requires receivers to receive a unique PIN code, to be communicated to the driver upon delivery; in this way, the PIN can replace the receiver's signature, making delivery even more secure. In case the recipient, for any reason, is unable to communicate the PIN, Nexive can still proceed with the delivery methods according to the process already communicated before.

Since the last aforementioned decree (Prime Ministerial Decree of 11 March 2020) is foreseen, the closure of most of the commercial activities, including those where Nexive usually stores the registered ones in stock, we have decided to:

  • extend the storage period to 60 days;
  • keep the registered letters not delivered to the branch in charge of delivery until the re-opening of the shops where they are normally available;
  • make it possible to collect them starting from the day following the reopening of these commercial establishments.

 


 

Netherlands

Traffic and border controls:

 

General lockdown in the Netherlands from 15.12.2020 -19.01.2021 with all but essential shops closing, as well as schools, museums, gyms and hairdressers.

Currently no reports of anomalies or delays known to us

DHL NL:

Delivery (Last mile):

There are currently no  restrictions.

Carrier-Hubs:

Currently no known restrictions on the use of injection hub

Additional information: 

A small percentage of shipments doesn’t get sorted right away, but is buffered in Utrecht. This method has proven itself during the start of this peak season, and will be continued for the coming days. Across all sectors within DHL Parcel requests for additional volume will be denied, simply because DHL is at their limits.

A large percentage of the 50% of shops that are non-essential, and have to close is willing to stay open to keep acting as a Servicepoint. DHL decided to compensate those shop-holders for their extra efforts.

DHL NL installed a temporary XL-cityhub at 80 of their 134 Cityhubs. This means customers can pick-up or re-route their shipments also to an additional 80 places in the network. These will also be visible on the website https://www.dhlparcel.nl/nl/consument/dhl-servicepoints and if you have the Servicepoint Locator API, you can also show these points in your check-out.

If a customer is not home after the 1st delivery attempt, the parcel will still be forwarded to the nearest open Servicepoint.

Post NL:

Delivery (Last mile):

There are currently no  restrictions.

Carrier-Hubs:

Currently no known restrictions on the use of injection hub

Additional information:

Post NL expects a big increase in parcel volumes, because of this Post NL might reach their maximum capacity limit in the next three weeks (till CW 51). This is due to the measures applied to control the Covid epidemic and the seasonal peaks. It should be noted that the official Dutch gift day is not Christmas but Sinterklaas (05.12.).
Post NL  informed us that due to the situation there might be delays in the final deliveries. 

Customers that supply essential goods such as medicines, medical devices and medical personal protective equipment are prioritized.

The deadline has passed for requesting additional volume for weeks 52 to 2. If the supply exceeds capacity, PostNL unfortunately has no other choice but to cancel handover appointments.

Only a small number of PostNL points will be closed. If the delivery option for customer collection from a PostNL point was selected during the order process, PostNL will transfer these parcels to another service point in the area that remains open. Parcels located at closed PostNL points because their recipients were not at home will be redelivered.

PostNL asks the customers to extend the return period to at least 30 days again. This gives the consumers the option to deliver return parcels at a later date.


 

 

 

Poland

Traffic and border controls:

There are currently no  restrictions.

Poczta Polska:

Delivery (Last mile):

There are currently no delivery restrictions

 

Carrier-Hubs:

Currently no known restrictions on the use of injection hub

Inpost:

Delivery (Last mile):

There are currently delivery restrictions

Carrier-Hubs:

Currently no known restrictions on the use of injection hub

Additional information:

Due to the COVID-19 pandemic, InPost and its carrier partners have had to make a number of changes to services to ensure the health and safety of their customers, staff and partners.

These recent times have led to a combination of unprecedented demand as well as delays and disruptions with the carrier partners. This means that parcels sent through to their network may be subject to delays.

It has also meant that their Customer Service team has experienced a large increase in requests for information.  You can find additional information on the tracking page and tracking services available on the partner carrier websites.

24/7 InPost Lockers allow you to send and collect parcels contact-free.

  • No interaction with others – lockers are self-service

  • Go when you feel safe – available 24/7

  • Keep outdoors – no need to enter shops or buildings


            

Spain & Portugal

Traffic and border controls:

No driving restrictions for transport of goods
Celeritas:

Delivery (Last mile):

There are currently no  restrictions.

Carrier-Hubs:

Currently no known restrictions on the use of their injection hub

Seur:

Delivery (Last mile):

There are currently no  restrictions.

Carrier-Hubs:

Currently no known restrictions on the use of their injection hub

 



 

Sweden

Traffic and border controls:

Currently no reports of anomalies or delays known to us

 

Budbee:

Delivery (Last mile):

There are currently no  restrictions.

 

Carrier-Hubs:

Currently no known restrictions on the use of their injection hub

 

Additional information:

Drivers are instructed to keep a distance of minimum 1,5 m to consumers at all times .
Leave outside door option should be selected, that way drivers will place the parcel at the consumer’s door. The consumer immediately gets notified with a photo of the package and can pick it up without human contact. For deliveries with IDcheck or signature, Budbee will instead inspect the IDcard and skip the signature.

 

PostNord:

Delivery (Last mile):

Currently no known restrictions

Carrier-Hubs:

Currently no known restrictions on the use of injection hub.

Additional information:

No confirmation of receipt of parcels requested until further notice, drivers themselves generate the delivery receipts. In order to reduce contact upon delivery it is recommended to order parcels to parcel lockers. In many cases, the transport of letters and parcels may take longer than normal due to a higher rate of staff on sick leave.


    
 

Switzerland

Traffic and border controls:

Currently no known restrictions

 

Post CH:

Delivery (Last mile):

Currently no known restrictions

Carrier-Hubs:

Currently no known restrictions on the use of injection hub

Additional information:

Consumers are asked to maintain a distance of 2 metres from others in Post CH branches and from the delivery staff, to make cashless payments and allow delivery staff to sign for registered parcels.

For contactless receipt of parcels, it is recommended to select the permanent setting “Deposit consignment” or, in the case of registered consignments, the “Authorization for deposit (at a safe place)” (Abstellgenemigung). These settings can be managed with the online service “My consignments”.

Return parcels are still picked-up from home addresses. To do so consumers should label the parcel and order the collection with pick@home. The parcel can then be put at the designated pick-up point/in front of the door.

In some cases branches and shops might be closed, the opening hours and availabilities can be checked here: https://www.post.ch/en/pages/corona/open-post-offices
Parcels can also be collected and send from the “My Post24 terminals” (lockers) to reduce physical contact.

 

DPD CH:

Delivery (Last mile):

Currently no known restrictions


Carrier-Hubs:

Currently no known restrictions on the use of their injection hub

Additional information:

Since June 15th, DPD CH has again implemented the signature by the recipient upon delivery (if requested as a service). If the recipient doesn’t want to sign, he/she can give an “authorization for deposit (at a safe place)” (Abstellgenehmigung) . This allows DPD CH to deposit the parcel without a signature. The authorization to deposit can be given via www.meindpdpaket.ch

CAMION TRANSPORT: 

Delivery (Last mile):

Currently no restrictions.


United Kingdom

Traffic and border controls:

Currently no reports of anomalies or delays known to us.

Hermes UK: 

Delivery (Last mile):

A safe place should be chosen as delivery option by the costumer. If a safe place hasn’t been chosen but there is somewhere safe to deliver the parcel, the courier will leave it there - even if there is someone in the property. They will take a photo, which will be included in the delivery notification email.

Carrier-Hubs:

Currently no known restrictions on the use of their injection hub

Additional information:

Following the recent outbreak of Covid-19 in the U, Hermes UK put in place a number of measures to protect the customers as well as their parcel people, so they can make sure that the business is as prepared as possible.

Hermes UK would like to reassure you that they are actively following all government guidelines as health and safety remains the top priority across their business to protect the customers and the people. 

There is currently no impact on the parcel delivery services but you will see some differences in how the courier will go about delivering your parcel from now on as they reduces physical contact.

Royal Mail: 

Delivery (Last mile):

A safe place should be chosen as delivery option by the costumer. If a safe place hasn’t been chosen but there is somewhere safe to deliver the parcel, the courier will leave it there - even if there is someone in the property. They will take a photo, which will be included in the delivery notification email.

Carrier-Hubs:

Currently no known restrictions on the use of their injection hub

Additional information:

Changes to Special Delivery Guaranteed

From Monday 28 September we’ll be changing our timed guarantees for Special Delivery Guaranteed by 9am and 1pm services and will make the following changes:
  • For items posted from Monday 28 September 2020 onwards, our guaranteed delivery for Special Delivery Guaranteed by 9.00am the next working day will change to by 11.00am* the next working day. (The guarantee was previously for by 12.00pm* from 31 March to 26 September 2020).

  • Our guaranteed delivery for Special Delivery Guaranteed by 1.00pm the next working day will change to by 4.00pm* the next working day. (The guarantee was previously for by 9.00pm* from 31 March to 26 September 2020).

  • This includes items where a Saturday guarantee has been purchased.

*existing postcode exceptions apply

Customer Service Points – Temporary Change in Opening Hours

From 1 September, we will be improving the opening hours of Customer Service Points in our local delivery offices for greater customer convenience. Please check the new updated hours from Sunday, 30 August.

Find your local Customer Service Point opening hours here or on the Royal Mail app.

As a reminder, thex can also redeliver your item(s) for free. Schedule your redelivery here.

Return to regular retention periods in Customer Service Points

From Tuesday 1 September 2020 the retention period will revert to the standard 18 calendar days (21 calendar days for Custom charges).

This applies to the following:

  • Items left a ‘Something for You’ card

  • Items that have a ‘Surcharge to Pay’

  • Items that have a ‘Customs Charge to Pay’

  • Local Collect items where the parcel is addressed to the Customer Service Point or Post Office® branch

Signing for and receiving items

In order to protect both the people and customers as much as possible, they are minimising contact during delivery.  They will not be handing over the hand-held devices to customers to capture signatures but instead log the name of the person accepting the item.  Additionally, for all customers where they need to deliver any item that won’t fit through your letterbox, they will place the item at the door. Having knocked on the door, they will then step aside to a safe distance while the customer retrieve his item. This will ensure the item is delivered securely rather than being left outside. 

More information about this change can be found in the Domestic section below or on product pages.

Delivering to care homes

The Government has introduced measures to protect the most vulnerable groups, including those in residential care. These include limiting all but essential access to care homes for external contractors.

They recognise that post is important to the elderly, particularly those away from their friends and families in care homes. Therefore, to support the effort to keep the mail moving but prevent the spread of Coronavirus, they are making arrangements to deliver to a central point (e.g. reception) rather than individual addresses within care homes from 19th March. These changes will help to ensure the health, safety and wellbeing of the  people and the vulnerable in society.

Changes to Door to door mailings

They will deliver unaddressed door to door advertising mailings to customers who are receiving addressed letters or parcels at the same time, wherever practically possible.

Door to door mailings provide a very valuable service to small businesses and companies of all kinds as they seek to provide their goods and services. Many small businesses need that support now more than ever. They want to send it, many consumers want to receive it. Door to door mailings also include important communications from local government. 

Parcel Force: 

Delivery (Last mile):

Carrier-Hubs:

Additional information:

Most Post Offices across the network are open and can accept parcels, however as a result of the situation, some are experiencing closures or reduced opening hours. For deliveries requiring a signature, drivers will knock at the door, will then step aside to a safe distance while the recipient retrieves his/her item. The drivers will log the first and last name of the person accepting the item on their devices, then put 'XP1' in the signature field, and the geolocation of the delivery will be recorded.
The delivery service guarantees on the express9 and express10 services are still suspended, Parcelforce will however make every effort to deliver the items during the morning. To enable an effective management of volumes and ensure safe operations for Parcelforce employees, the Express24large is currently suspended. 
The loss and damage cover on all permitted perishable items is temporarily suspended.
The Age Verification product has been re-instated from October 5th, 2020.

Go to sevensenders.com
DISCLAIMER: The content on this website constitutes general non-binding information. The contents reflect the opinion of Seven Senders GmbH at the time of publication. Although the information has been compiled with the greatest possible care, there is no claim to factual accuracy, completeness and/or up-to-dateness; in particular, this publication cannot take into account the particular circumstances of the individual case. The reader is therefore responsible for its own use. Any liability is excluded.