Last Update: October 20th , 2020

On this page you will find the latest updates from our carriers regarding the operational implications of the COVID-19 virus.
Please note that all information is subject to change and we do our best to keep it up to date and accurate.



 

Austria

Traffic and border controls:

Currently no reports of anomalies or delays known to us

 

Post AT:

Delivery (Last mile):

Currently no known restrictions.

Carrier-Hubs:

Currently no known restrictions on the use of their injection hub

Additional information: 

The cash on delivery process is now as follows:
Recipient present:

  • The recipient is contacted (ring and inform)
  • A safety distance of 1-2 meters from the receiver is maintained
  • Courier hands over an empty envelope to customers, where the customer puts the money and will hand it over unsealed back to the courier
  • Courier checks the money and keeps the envelope
  • Package status changes to delivered
  • Package will be physically delivered
Recipient not present or refuses cash handling:
  • Recipient is notified
  • Info: cashless payment is possible for recipients in branch
  • Recipient refuses acceptance or does not want to go to the branch: Shipment is returned to the sender

Recipient should always agree before with the sender on a shipment without cash on delivery

 

DPD AT:

Delivery (Last mile):

Currently no known restrictions.

Carrier-Hubs:

Currently no known restrictions on the use of their injection hub

 

Additional information:

  • From now on DPD AT will only deliver parcels to private costumers contactless. How does it work? The courier rings the doorbell at the front door and moves to a distance of at least one meter. The costumer opens the door, the deliverer informs him/her about the contactless delivery and drops off the parcel. The constumer is asked for the name of the person taking delivery and this is registered by the courier himself/herself in their system. No need of costumer's signature, the courer will enter the code "COV" as a signature. If the costumer is not at the moment of the delivery at the delivery place, the known processes are maintained (deposit of package information with the possible pick up stations). 

 


 

Belgium

Traffic and border controls:

Currently no reports of anomalies or delays known to us

 

BPost:

Delivery (Last mile):

There are currently no home delivery restrictions.

Carrier-Hubs:

Currently no known restrictions on the use of their injection hub.

Additional information:

  • Parcels that require a signature - the postman himself will sign in the presence of your customer.
  • All Post Offices will remain open on weekdays.
  • The opening hours of Post Points and Kariboo! depend on shops in which they are located, but newspaper vendors remain open.
  • (Hyper) MassPost centres will remain open following their regular operating hours.
 

 

France

Traffic and border controls:

No driving restrictions for transport of goods

 

Colissimo:

Delivery (Last mile):


  • Proof of delivery is available again through a new process of contactless handover.

 



Carrier-Hubs:

There are currently no  restrictions.


Additional Information: 

Delivery rules and conditions:
  • Packages will be delivered to the delivery address, upon verification that someone is present at the address.

    The delivery certificate will be in two forms :
  • Either a photo of the customer's signature affixed by him on the package,
  • Or a COVID 19 delivery certificate, issued via the postman's or deliverer's terminal, instead of the recipient's signature.

    Handling of parcels of up to 30kg, i.e. a return to normal conditions
  • To ensure physical distance is maintained, the instructions on bulky packages, which must be handled by 2 people, remain in force: the maximum size accepted is 1 m for the longest dimension and / or 1.50 m for the total dimensions (l+w+h<1.50m).

 


Mondial Relay:

Delivery (Last mile):


There are currently no  restrictions.

Carrier-Hubs:

There are currently no  restrictions.

 

 

GLS FR:

Delivery (Last mile):


There are currently no  restrictions.


Carrier-Hubs:

There are currently no  restrictions.

Additional information:

  • Non-deliverable packages (in case of closure or refusal recipient) will be automatically sent back to the sender.
  • The redirection option of the deliveries to a relay point will not be available for FlexDeliveryService deliveries.
  • The ID is mandatory for the pick up of any parcel in any Point Relais, however a signature will not be required. The initials of the consignee will be taken by the PUDO staff and it will be considered as Proof of delivery.


DPD FR:

Delivery (Last mile):

There are currently no  restrictions.

Carrier-Hubs:

There are currently no  restrictions.

Additional information:

  • The recipient will receive by email and / or SMS a 4-digit confidential code.
  • Upon delivery, the recipient must communicate this code to the courier.
  • The courier will have the possibility of checking the concordance of this code thanks to the last two digits of the latter indicated on his slip (this code will replace the usual signature).
  • If the code matches, the courier will indicate on his slip the complete digit code and will also indicate the name of the receiver and will thus be able to deposit the parcel. 

Specific cases:

  • If the recipient has not received a delivery code: The delivery person will fill in the name and surname of the recipient on the slip and will give the package to the customer.
  • If the costumer/receiver communicates the wrong code to the courier, the package will not be delivered and it will return to the sender.
    In order to be able to implement this new delivery procedure optimally, it is essential that the customer information (mobile phone number + email) is complete and correct.

 


 

Italy

Traffic and border controls:

No driving restrictions for transport of goods

SDA:

Delivery (Last mile):

There are currently no  restrictions.

Carrier-Hubs:

All the Hubs are open.

Additional information:

From the 17.03 the courier will ring the bell, describing the particular instructions that will be applied for delivery / collection as below, and asking the recipient if he has received a text message or e-mail from Poste Italiane/SDA with the code for the delivery of the shipment.
In the event that the recipient declares to have received the code, the courier must make the delivery according to the procedures described in paragraph 1 "Delivery with code". In the event that the recipient does not have any code, the courier must make the delivery in the manner described in paragraph 2 "Delivery without code".

Delivery with code If the recipient is in possession of the 5 numbers code received by mail or sms from Poste Italiane/SDA:

  • The courier must ask the recipient for the code for the delivery of the shipment, taking care to always keep the distance of at least 1m.
  • The courier must write down the code communicated by the recipient in the signature field of the delivery runsheet or of the new android handhelds
  • The courier will have to leave the package, taking care to always keep the distance of at least 1m. In case of cash on delivery, the courier will also collect the amount of the cash on delivery at this stage.

Delivery without code:

  • The courier will ring the bell explaining the final consignee that the shipment will be left in the mailbox or in a safe place and that proof of delivery will not be collected.
  • If the recipient agrees to do so, the courier must indicate DPCM as the recipient and sign the proof of delivery as the person in charge instead of the recipient.
  • In the event that the recipient does not agree, the courier must consider the shipment as refused.
  • In the event that the recipient is unable to contact, the courier must leave the non-delivery notice and code the shipment as "008 - absent recipient"

 This operation also applies to shipments encumbered with cash on delivery, for which care is required in the collection of the consideration to avoid any contact and to remain at a minimum distance of 1 m.


BRT:

Delivery (Last mile):

 No more delivery restrictions

Carrier-Hubs:

There are currently no  restrictions.


Nexive:

Delivery (Last mile):

There are currently no  restrictions.

Carrier-Hubs:

Currently no known restrictions on the use of their injection hub

 

Additional information:

Nexive made some changes to its delivery processes in order to meet the needs of the customers and the Nexive drivers in terms of security:

  • Nexive employee rings the recipient's informing the authorized person who will leave the shipment in the home box or in a place with minimum security conditions, certifying that the delivery has been made with his signature
  • if the recipient has no objection, nexive deposits the consignment as announced, and on the POD reports "COVID19" in the recipient field and affixes his signature;
  • if the interlocutor does not agree, the postman deposits the notice of storage in the mailbox.
  • Starting from week 13, Nexive decided to introduce, (at this moment totally free of charge), a Parcel delivery method which allows a double level of security for the driver and the recipient: delivery with PIN.
    This method requires receivers to receive a unique PIN code, to be communicated to the driver upon delivery; in this way, the PIN can replace the receiver's signature, making delivery even more secure. In case the recipient, for any reason, is unable to communicate the PIN, Nexive can still proceed with the delivery methods according to the process already communicated before.

Since the last aforementioned decree (Prime Ministerial Decree of 11 March 2020) is foreseen, the closure of most of the commercial activities, including those where Nexive usually stores the registered ones in stock, we have decided to:

  • extend the storage period to 60 days;
  • keep the registered letters not delivered to the branch in charge of delivery until the re-opening of the shops where they are normally available;
  • make it possible to collect them starting from the day following the reopening of these commercial establishments.

 


 

Netherlands

Traffic and border controls:

Currently no reports of anomalies or delays known to us

 

DHL NL:

Delivery (Last mile):

There are currently no  restrictions.

 

Carrier-Hubs:

Currently no known restrictions on the use of injection hub

Additional information: 

In the Netherlands, Belgium and Luxembourg, all areas are accessible for the delivery and collection of shipments. There are a number of changes to our services because of the virus:
  • In the Benelux DHL do not deliver COD and they no longer deliver non-free (ex-factory) shipments.
  • DHL NL couriers keep 1.5 meters distance away when delivering. They sign the receipt themselves in front of the costumer.
  • Closed addresses: If you send to a business address that has been closed by the corona virus, DHL NL will return your shipment.
  • Collection of shipments: Collection of a shipment at a DHL Terminal is only possible in the Netherlands. These locations are closed in Belgium. Other DHL locations in the Benelux are closed for external visits.
  • Transit times: DHL NL is reducing the number of contact moments between DHL points and deliverers. As a result, it may happen that a shipment to or from a DHL ServicePoint takes a day longer. The delivery time to the Wadden Islands is now 48 hours, because there are fewer boats. Texel still has a next day service.
  • DHL ServicePoints: openings, closings and new opening hours. If a parcel is on its way to a closed location, we try to drop it off at another point. Please check the opening hours before you visit any DHL location. 

 

Post NL:

Delivery (Last mile):

There are currently no  restrictions.

Carrier-Hubs:

Currently no known restrictions on the use of injection hub

 

Additional information:

Signing for delivery is no longer done physically if the consignee does not want contact with the postman.
Due to capacity issues PostNL is currently rejecting on a short term basis random some customer injections. This is currently happening only on a daily basis and rejected volumes get a second injection attempt the following day.

 

 

Poland

Traffic and border controls:

There are currently no  restrictions.

Poczta Polska:

Delivery (Last mile):

There are currently delivery restrictions

 

Carrier-Hubs:

Currently no known restrictions on the use of injection hub

 


            

Spain & Portugal

Traffic and border controls:

No driving restrictions for transport of goods

Celeritas:

Delivery (Last mile):

There are currently no  restrictions.

Carrier-Hubs:

Currently no known restrictions on the use of their injection hub

 

 

 



Seur:

Delivery (Last mile):

There are currently no  restrictions.

 

Carrier-Hubs:

Currently no known restrictions on the use of their injection hub


 

Sweden

Traffic and border controls:

Currently no reports of anomalies or delays known to us

 

Budbee:

Delivery (Last mile):

There are currently no  restrictions.

 

Carrier-Hubs:

Currently no known restrictions on the use of their injection hub

 

Additional information:

  • For all deliveries where the consumer can select delivery outside the door, they will pre-select this option to minimize human interaction and hence prevent the spread.
  • For deliveries where Budbee should check ID or get a signature, we will temporarily change the process. To avoid consumers writing on the driver's phone, we will instead always inspect the ID-card and skip the signature-part.
  • To be prepared for a situation with fewer drivers available in combination with larger home delivery volumes, Budbee might, with short or no notice, change the normal time window for deliveries from 17:00-22:00 to 16:00-22:30. To make this possible, we will also push our deadline for routing one hour earlier than normal
  • Due to the increase of the demand for home deliveries, Budbee has decided to add Saturday deliveries in Stockholm on this weekend ( CW 14) 
  • Due to the massive increase in demand for home deliveries, Budbee entered April with almost 80 drivers more than they had in March. Also, they today have nearly 20 additional colleagues in their terminals and many more in other departments.
    Although these measures, the demand for home deliveries have continued to increase even more. It is, unfortunately, resulting in deliveries to the Stockholm region having 1-3 days longer lead-time than usual.

 

PostNord:

Delivery (Last mile):

Currently no known restrictions

Carrier-Hubs:

Currently no known restrictions on the use of injection hub.

    
 

Switzerland

Traffic and border controls:

Currently no known restrictions

 

Post CH:

Delivery (Last mile):

Currently no known restrictions

Carrier-Hubs:

Currently no known restrictions on the use of injection hub

DPD CH:

Delivery (Last mile):

Currently no known restrictions



Carrier-Hubs:

Currently no known restrictions on the use of their injection hub

Additional information:

Signing for delivery is no longer done physically if the consignee does not want contact with the postman.

CAMION TRANSPORT: 

Delivery (Last mile):

From now on, shipments for private customers can only be delivered to the curb outside of the main entrance of the bulding, therefore no floor or 2-man deliveries will be available. Home pick up services for return products will neither be available.
Please also inform your customers about these precautions. Camion Transport will keep us up to date and we will inform you again in case of any change on these restrictions. 


United Kingdom

Traffic and border controls:

Currently no reports of anomalies or delays known to us.

Hermes UK: 

Delivery (Last mile):

A safe place should be choosen as delivery option by the costumer. If a safe place hasn’t been chosen but there is somewhere safe to deliver the parcel, the courier will leave it there - even if there is someone in the property. They will take a photo, which will be included in the delivery notification email.

Carrier-Hubs:

Currently no known restrictions on the use of their injection hub

Additional information:

For parcels requiring a signature, the couriers can temporarily do this on behalf of the customer to avoid unnecessary contact via hand-held device.

Starting on Saturday 21st of March, Hermes we will have 831 lockers available for pick ups and drop-offs. This is increases the 450 across the country.
This change has been made so that customers have the ability to access more lockers 24/7.

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