---
title: Customer Experience Study | Seven Senders
description: Learn how to create an optimal delivery experience for customers in each European country with data from a consumer survey by Seven Senders and YouGov.
---

[![7S-Logo_neg_horizontal_RGB](https://news.sevensenders.com/hubfs/Seven_Senders_2020/images/7S-Logo_neg_horizontal_RGB.svg "7S-Logo_neg_horizontal_RGB")](https://sevensenders.com/de/)

[![7S-Logo_horizontal_RGB](https://news.sevensenders.com/hubfs/Seven_Senders_2020/images/7S-Logo_horizontal_RGB.svg "7S-Logo_horizontal_RGB")](https://sevensenders.com/de/)

 Study I Free Whitepaper

# Want to know how to create the optimal delivery experience for customers in other European countries?

 

A post office branch or parcel store is the preferred pick-up point by **22%** of French

**57%** would be willing to pay more for a sustainable delivery

Payment on delivery is preferred by **37%** of Italians

 Download for free!

Find the answers to all your questions in the latest Europe-wide survey by Seven Senders and YouGov.

Get the following exclusive insights:

**• Detailed B2C delivery preferences for Austria, Belgium, France, Germany, Italy, the Netherlands, Spain, Switzerland and the United Kingdom  
• Potential pitfalls when doing business across borders, and how to avoid them  
• How to tailor your offerings to specific customer requirements in each destination

Download the free white paper now!**

**![7S-SurveyCampaign-WP-Cover-EN](https://news.sevensenders.com/hs-fs/hubfs/Survey%20campaign/7S-SurveyCampaign-WP-Cover-EN.png?width=400&name=7S-SurveyCampaign-WP-Cover-EN.png)**

 

---

 

**About Seven Senders**

Seven Senders is the leading delivery platform for parcel shipping. The company connects shippers with its carrier network of over 100 parcel delivery companies in Europe, enabling them to use excellent local shipping as a competitive advantage.

Seven Senders

- [Why Seven Senders](https://sevensenders.com/why-seven-senders/)
- [About us](https://sevensenders.com/about-us/)
- [Mission Zero](https://sevensenders.com/mission-zero/)
- [Career](https://sevensenders.com/career/)
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- [Contact us](https://sevensenders.com/contact/)

Our Solutions

- [Europe-wide shipping](https://sevensenders.com/solutions/europe-wide-shipping/)
- [Customs clearance](https://sevensenders.com/customs-clearance/)
- [Out of home delivery & returns](https://sevensenders.com/out-of-home-delivery/)
- [Standard integrations](https://sevensenders.com/integrations/)
- [Increase sales](https://sevensenders.com/solutions/increase-sales/)
- [Reduce costs](https://sevensenders.com/solutions/reduce-costs/)

Our Delivery Services

- [PUDO Locator](https://sevensenders.com/pudo-locator/)
- [Return Portal](https://sevensenders.com/return-portal/)
- [Customer communication](https://sevensenders.com/solutions/customer-communication/)
- [Data-based optimization](https://sevensenders.com/solutions/data-based-shipping-optimization/)

Delivery Offers

- [Pricing](https://sevensenders.com/pricing/)
- [Carrier Network](https://sevensenders.com/carrier-network/)

Knowledge Base

- [Magazine](https://sevensenders.com/magazine/)
- [Online library](https://sevensenders.com/library/)
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